TABLE OF CONTENTS :-

UNIT I - Introduction to Business Communication

• Nature, Process and Importance of Communication
• Formal and Informal Channels of Communication
• Dimensions or Directions of Communication
• Media and Types of Communication (Oral and Written Communication)
• Non-verbal Communication
• Barriers to Communication
• Guidelines for Effective Communication

 
UNIT II - Effective Writing

• Guidelines for Clear Writing
• References, Bibliographical and Research Tools

 
UNIT III - Report Writing

• Writing a Project Report
• Writing Reports on Field Work/Visits to Industries, Business Concerns/Business Negotiations
• Summarising Annual Reports of Companies

 
UNIT IV - Minutes and E-Correspondence

• Writing Notifications, Agenda, Minutes of Meeting and Press Release
• Business Correspondence and Electronic Mail

 UNIT V - Spoken English and Presentation

• Spoken English for Business Communication
• Making Oral Presentations

Bibliography

Model Test Papers

Examination Question Papers